Frequently Asked Questions
What Precautions are you taking for COVID?
We are working diligently to make sure that your experience is as safe as possible. We sanitize all surfaces, linens, and blankets between every client. We have increased the time between appointments to open windows and increase ventilation and are limiting the number of available appointments per day to keep the number or people moving through the office low. Our therapists are also wearing masks for everyone's safety.
Do I need to wear a mask?
Masks or face coverings are optional for all appointments now. If you would prefer your therapist to wear a mask please let us know and we are happy to do so. If circumstances change in our community we may require this and you will be notified before your appointment.
I just want to relax, but I am looking an experienced therapist and quality service, can I get that here?
Absolutely! Good bodywork and relaxation should go hand in hand and we can choose styles and techniques to maximize your unwinding.
What is a Medical Massage
A medical massage is one that has been suggested or requested by a healthcare provider. It is a medically necessary service. We work in concert with your physician, chiropractor, or physical therapist to create a complete treatment plan. Some aspects of this service may look and feel like any other massage, but it will also include measurable goals, evaluations, and your active participation both during your appointment and at home.
What does Orthopedic mean?
relating to the branch of medicine dealing with the correction of deformities of bones or muscles.
Does it have to hurt in order to be effective?
No! Massage therapy should not be painful. There are some techniques that can cause some level of discomfort, or the "hurts so good" feeling, which can be beneficial. However, we always shoot for the level that still feels relaxing and enjoyable. We find that this is the level that is most effective for creating positive changes in the body. Please talk to your therapist if you are concerned about a massage being painful so that we can help find the balance in pressure and technique that is right for you.
I am looking for bodywork for my son or daughter, do you work with kids or adolescents?
Both of our therapists are happy to work with your family. Children and adolescents can frequently benefit from orthopedic massage for sports injuries, growing pains, anxiety and sleep disturbances, or aches and pains just like adults. Depending on the age and reason for seeking a massage it may be best to start with a 30 minute appointment. We require parent or guardian to be present for all appointments for those under 18. Depending on your child's age and both or your comfort levels, you will either be in the treatment room or in the lobby during their appointment. Children and younger adolescents typically remain fully clothed while on the massage table. Erika Finley has a certificate in Pediatric Massage from the Liddle Kids Foundation. More information on pediatric massage can be found at www.liddlekids.com .
Can you bill my insurance?
Erika Finley is our Medical Massage Therapist and is an in network provider with Regence Blue Shield and the Blue Shield Network. She also can bill Auto injury claims and workers compensation on a case by case basis. If you are interested in billing your insurance please call to make your first appointment. You will need to have a referral / diagnosis code from your healthcare provider or any diagnosing physician.
Do you accept Medicare?
Unfortunately at this time Medicare and Medicaid do not cover any massage therapy done by a massage therapist.
What is your cancellation policy?
If you are sick, or have reason to believe you may have been exposed to the coronavirus please call and cancel your appointment. There is no penalty for doing so.
for other reasons, A 24-hour notice is required for cancellation of an appointment, or you will be charged a $20 cancellation fee. Payment is due before your next appointment. We do not bill your insurance carrier for cancellation fees.
What happens if I am late for my appointment?
If things come up and you are late to your appointment, your session will end at the time allotted so as not to burden the time schedule of clients that may come after you. You will be charged full price for your scheduled service.
What clothing should I wear during my massage ?
The honest answer, is that you can wear or undress to whatever level makes you comfortable. Many people asking this question are interested in what is expected or appreciated by the therapist. It is perfectly acceptable to wear nothing at all on the massage table, as your pelvis and chest will always be covered by a sheet and blanket. Some people feel more comfortable wearing either their undergarments or athletic shorts, which will not impede or hinder a massage. If you feel more comfortable wearing additional clothing, that is also perfectly acceptable, and quite common in sports and pediatric massages. Feel free to discuss your choices with your therapist.